Refund & Return Policy
Thank you for shopping with Zoen voor Gust. We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases within 30 days of receipt.
You can register your return via this link: https://www.retourneren.nl/zoenvoorgust
Please ensure that the products are properly packaged and that all tags or labels are intact - if not, our warehouse will not be able to process the returns. You can use the original packaging, but this is not necessary.
If we have received the shipment, we will issue the refund within 14 days.
In any case we will only approve requests for return if the products have not been worn, washed, mended or altered in any way. Return products will only be accepted if they are sent in undamaged wrapping, with the labels still intact and attached. Also, products must be complete - for example, the two elements of a pair must be returned together. Personalized products, gift boxes and gift vouchers can not be returned. For hygienic reasons, we do not accept returns of Bermbach handcrafted beds, Bibs pacifiers, nursing bottles and skincare.
Shipping costs of the returned products will be entirely paid for by the customer. Under no circumstances will Zoen voor Gust reimburse the shipping costs of returned products.
If the return instructions have been followed accurately and the return has been approved, Zoen voor Gust will reimburse for the returned products within 14 days after receiving the shipment.
For residents outside the EU: make sure you mark the box as "return commercial sample" and don’t forget to add the invoice you received from us, otherwise Zoen voor Gust will be charged with customs duties, which we will then charge to you.